Contact US

For questions and assistance, please dial;


9:00〜18:00 (Weekdays only. Japan domestic calling only.) English guidance is followed by Japanese guidance. ※Some phones numbers, such as IP phones that starts with 050 cannot be used. Japan domestic calling only.

● Balance / History

Visa eGift vanilla : Click here

vanilla Visa Gift Card : Click here

● For online  setting (vanilla Visa Gift Card) : Click here

(For English instruction, Click here)
Please note, online shopping using Vanilla Visa card will require SMS verification on Japanese domestic mobile phones. This is for security reason.

● How to use a card (vanilla Visa Gift Card) Click here