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Contact US

For questions and assistance, please dial;

0570-077-096

9:00〜18:00 (Weekdays only. Japan domestic calling only.) English guidance is followed by Japanese guidance. ※Some phones numbers, such as IP phones that starts with 050 cannot be used. Japan domestic calling only.

● Balance / History

Visa eGift vanilla : Click here

vanilla Visa Gift Card : Click here

● For online  setting (vanilla Visa Gift Card) : Click here

(For English instruction, Click here)
Please note, for online shopping using Vanilla Visa card will require SMS verification on Japanese domestic mobile phones. This is for security reason.

● How to use a card (vanilla Visa Gift Card) Click here

 <Vanilla Visa Gift card Terms of Use>

  • This prepaid Visa Card can also be used overseas.
  • SMS authentication is required in advance for online shopping on Japanese domestic mobile phones.
  • Please use one of the following ways to check balance, Web and Phone.
  • Card will not be usable once balance is exhausted.
  • To use in a currency other than Japanese Yen within Japan, a specific exchange rate plus an 5.09% fee will be applied.
  • There is an expiry on the card. Please check the expiry date in the front of the card.


【Payment in the EU or at Visa merchants in Internet stores where the managing company is in the EU.】
The Anti-Money Laundering Directive5 will be introduced in Europe (EU member states) on Friday, January 10, 2020.
Under this directive, Visa gift cards will only be accepted for payments not exceeding 150 Euros for face-to-face payments and 50 Euros for payments in Internet stores. In addition, there is a possibility that Visa gift cards will not be accepted in stores and internet stores in the EU after this system comes into effect. In the case of Internet stores, the above restrictions may apply if the store's Visa merchant management company is located in an EU member state.